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FAQ - Kijenga Marketplace

What is the Kijenga marketplace?

We sell packaged services from reputable and certified home professionals. It’s the fast and convenient way to find and hire verified house cleaners, handymen, electricians, plumbers, carpenters, landscapers as so much more. Best of all, every package on Kijenga is discounted from the regular price and you can find deals as high as 50% off. Now that’s cool!

Is Kijenga in my area?

If you live in Saskatoon or the surrounding areas, you bet. We’re only located in the bridge city right now but we have big plans to expand into other markets across Canada in the very near future.

If you want to see Kijenga in your service area, let us know where you live and we will see what we can do to make it happen! Email us at admin@kijenga.com.

What does it cost to use Kijenga?

As a homeowner, you pay nothing. Zero. Nada. Zilch. You actually save money from the discounted packages our contractors are offering you.

You only pay for the deals you purchase.

What types of services can I find on the Kijenga marketplace?

We have over 25+ services listed on Kijenga. Whether you’re looking for a handyman, a plumber or a house cleaner, we got a package built just for you.

For a complete list of services, please browse around the shop.

What is a certified pro?

Very certify and verify home professionals offering services on Kijenga. Contractors must provide us with the following documents and information.

  • Certificate of liability insurance
  • Business license
  • GST business number
  • WCB Number (if applicable)
  • Reference checks

We do the homework for you! That being said, we do recommend you request this information from any contractor you hire, to ensure everything is up-to-date and in good standing.

Do I have to purchase the deal through Kijenga?

Yes. Deals presented on Kijenga cannot be purchased directly from the service provider.

Do a minimum number of people need to purchase a deal in order to activate it?

Nope! Deals become active with the first purchase.

What happens when I buy a deal/offer on Kijenga?

Once you purchase a package form Kijenga, the pro offering the services will be in touch with you within two business days to discuss details and schedule you in to complete the work. They receive your contact information and have details of the package you purchased.

If you can’t find a suitable time with the contractor and would like a full refund, no problem! Simply let us know by calling 1-844-KIJENGA or email us at admin@kijenga.com.

When will I get confirmation of my purchase?

You’ll receive a emailed receipt of your purchase once the transaction is complete. You will then use this receipt/voucher and present it to the contractor offering the services you purchased.

The home professional offering the services will also receive a notification email and will have access to all your contact information. They will be in touch with you within 2 business days to schedule in the work and set a game plan to complete the project.

What if I buy 2 hours from a plumber but the project ends up being 5 hours and material?

Great question. Every package is different so make sure you read the fine print offered by the contractor. There are oftentimes a number of different packages out there to choose from.

Most hourly packages on Kijenga have a restriction of one voucher per project. So if your project ends up being more than what you had purchased, ensure the value is discounted off the invoice from your contractor.

Let’s say you buy 2 hours for $100 when the regular price of those 2 hours is $150. Now the package ends up being 5 hours in total with your invoice showing $375. Ensure that a discount of $150 is then applied to your invoice as that is the value purchased. Your total invoice should then have $225 remaining. Awesome, you’re saving $50. Yahoo!

What are my payment options on Kijenga?

You can use any major credit card to pay for your deal on Kijenga. We use Stripe to securely process all payments.

How do I receive a full refund on my purchase?

Kijenga offers a 30 day money-back guarantee on all packages sold through our marketplace. That being said, the deal must still be valid. If the project has started and services have been rendered, you will not receive a refund. In this case, it’s recommended that you deal directly with the hired contractor.

How do I know which contractor is offering the deal or offer I want to purchase?

Every deal or offer displayed on Kijenga is presented by a specific contractor. Kijenga is simply an advertising platform that allows home professionals to sell their services in a creative way.

When viewing a deal on Kijenga, you can select the “SELLER INFO” button and you will be provided with the information of the contractor offering that deal. You are then able to click on their store name which will direct you to their store page. You can view their company info, browse all their deals on Kijenga and send them a direct message.

When purchasing a package through Kijenga, you are buying this deal from a specific contractor. Similar offers may be provided by different contractors so ensure you have the right one before making the purchase.

I purchased a deal on Kijenga but haven't heard from the home professional. Now what?

Shame on them! All contractors must contact buyers within two business days of an order being processed. Typically, it’s a lot sooner.

If you haven’t heard from your home professional within the two business days, let us know and we will follow up with them for you. We will get them in touch with you right away. We promise!

What happens if I purchase a package but the contractor can't complete the work?

We do our best to outline every package with as much detail as possible, including the fine print. Every package is different and has a set list of requirements and restrictions whether it be location, services provided or products used.

Once you purchase a package, the pro offering the services will be in touch with you within two business days to discuss details and schedule you in to complete the work. If you can’t find a suitable time with the contractor and would like a full refund, no problem! Simply let us know by calling 1-844-KIJENGA or email us at admin@kijenga.com.

I purchased a deal from Kijenga but I am not happy with the service providers work. Can Kijenga help?

We are really sorry to hear that your project never went as smooth as you had planned. It’s never our intention. We do our best to offer you the best contractors in your service area. Only highly rated home professionals are approved to offer deals on the Kijenga Marketplace. Sometimes the provider just doesn’t deliver the high quality service we want to highlight as part of this platform.

We encourage you to follow up with the service provider directly and do everything you can to find a solution to the problem. In some cases, a careless employee could be to blame and a manager will be happy to making things right for you. Also, be sure to submit a review so others know about your experience. We take this feedback into consideration when determining if the company should be allowed to continue offering their services on Kijenga.

Once the work has started or has been completed, we can’t refund the deal but we can help you pursue a complaint resolution. Companies offering deals value their reputation on Kijenga and we will be happy to mediate in order to address your concerns.

If work has not started, we can refund the full price of the purchased package. Please email us at admin@kijenga.com and let us know which order has been cancelled.

Will I still receive an invoice from the contractor?

You bet. The deals purchased on Kijenga must be looked at as a voucher or gift card. You’re simply paying for a product or service which will then be discounted from the final invoice provided by the home professional. Taxes will be paid at the time of the transaction with your contractor.

You should receive an invoice from any contractor doing any work for you. If the deal you purchase is the total cost of the project before tax, this should be shown in your invoice.

How do I know how many hours or how much my project is going to cost?

You will have to get a official quote from the contractor you would like to hire. Get in touch with them directly to provide information on your project.

Now that being said, if you have a couple small projects and you want to hire a handyman, you can purchase 2 hours, 4 hours or 8 hours and the deal or offer will be discounted from your final invoice. Not sure how many hours to purchase? Take your best guess or give us a ring and we can help you out. Call us at 1-844-KIJENGA.

How do I find multiple quotes for a big renovation?

If you’re planning a major renovation like a bathroom or kitchen and you need 2-3 quotes before committing to a contractor, use Kijenga.com – your home improvement concierge.

Why is there no tax on the package I purchase?

The deal you purchase on Kijenga is considered similar to a voucher or a gift card. It’s a discounted value towards a product and/or service provided by a home professional. The taxes will be paid on the service providers official invoice once the project has been completed. Simply think of it as you would a gift card.

Why are Kijenga's marketplace deals better than other daily deals?

Our deals come from highly rated service providers in your area as contractors provide their business credentials, certifications and references. Not only that, but Kijenga members receive a larger discount on our deals and have access to reviews before making a purchase. It pays to be a member, join our community today! Totally free and super easy to sign up.

Can I share deals with my friends?

Yes! First, you need to sign up to receive the deals via email. Then, you can forward deals to your friends and family who live in the area. You can also purchase deals as gifts! Be sure to spread the word about the deals on Kijenga!

Who do I contact if I have questions about any Kijenga Deals?

Call us toll free at 1-844-KIJENGA (1-844-545-3642) and our courteous team will help you out. You can also email us at admin@kijenga.com and we will respond to you within 24 hours.

Frequently Asked Questions for Contractors

I'm a reputable contractor, how do I sign up?

If you have all the proper certifications and credentials to list your services on Kijenga, we definitely want to hear from you. Simply register as a Kijenga Pro and our team will be in touch with you to verify your information. Once everything is approved, we will help you build your online store, create a few packages to get you rolling and the rest will be history!

To register, click here.

I would like to sell my services but I need help to build my offers. Can Kijenga help?

You bet. We would love to help you develop packages and offers that will get you sales. It’s a win-win when that can happen.

Give us a call at 1-844-KIJENGA, extension 701. We will provide you with a dedicated account rep to work one-on-one with you.

What do I offer for a discount?

All products and services listed on Kijenga must have an attractive discount to engage potential buyers. It’s a loss leader strategy as you are looking to offer an attractive package to gain a new client and then do everything you can to ensure they have a great experience, turning them into a loyal client.

We request that discounts be anywhere from 10%-50% off your normal price to ensure sales. The offer MUST be exclusive to Kijenga and the marketplace.

What services can I offer on the Kijenga marketplace?

The sky is the limit! We have everything from house cleaners to carpenters. We find the most popular services to be handymen, plumbing, heating, electrical, carpentry, painting, cleaning, decorating and lawn care. If you’re interested in listing your services but not sure if it fits, give us a call at 1-844-KIJENGA, extension 701.

What credentials do I need to sell my services on the marketplace?

Very certify and verify home professionals offering services on Kijenga. Contractors must provide us with the following documents and information.

  • Certificate of liability insurance
  • Business license
  • GST business number
  • WCB Number (if applicable)
  • Reference checks

Pending the services you provide, the business credentials requirement may change. Please get in touch with us by calling 1-844-KIJENGA to see if you qualify.

How do I add a new offer on the marketplace?

Log into your account and click on PRODUCTS from your dashboard. Once on the PRODUCTS page, click on the button “ADD NEW PRODUCT”.

Go through the process and once submitted, our team receives notification that you added a new package. We review all the details and ensure everything is complete ready to go live. If we have feedback or require changes, we will be in touch with you directly. If everything is good to go, we will turn it live and it will show up for people to purchase. It’s that simple!

Why is there no taxes when someone purchases an offer on Kijenga?

The deal homeowners purchase on Kijenga is considered similar to a voucher or a gift card. It’s a discounted value towards a product and/or service provided by a home professional. The taxes will be paid on the service providers official invoice once the project has been completed. Simply think of it as you would a gift card.

What happens if the person buying one of my packages wants a refund?

We offer a 30 day guaranteed refund to our homeowners as long as the services haven’t been started or completed by you as the contractor.

If someone purchases your services and for some reason you can’t meet their timelines, they may ask for a refund. If they didn’t read the fine print before purchasing, they may request a refund as well. In this case, you are able to offer them a full refund through your dashboard. If you need help, please contact us at 1-844-Kijenga, extension 701.

Do I have a store page where people can view all my offers and deals?

Yes! People are able to go directly to your store page and view/purchase all your deal and offers that are currently active. They are able to view your contact information, send you an online message, browse your ratings and reviews and see everything you have to offer.

How do I edit my store settings?

Log into your account and from your Dashboard, go to Settings on the bottom of your left sidebar. Click on the link.

Once in your Settings, you will see how complete your profile is by the status bar shown at the top of the page.

If you haven’t do so already, upload a store page banner that is 825×300 pixels. This will be the main background photo for your store page.

Upload a profile picture. We recommend you upload your logo here as it’s a perfect opportunity to add your brand to your page.

You can then edit your Store Name, contact information and any terms and conditions you want to display in specific to your company and the services you provide.

Am I able to view any reviews provided by my clients?

Yes. We give you every opportunity to view your customers feedback and respond.

Simply go to Reviews and you will be able to filter the reviews you’re looking for on your profile. You can manage your reviews and respond to your customer, good or bad.

How do I handle a negative review?

Complaints are a common source of feedback for businesses. While nobody likes such reviews, it can make your company better.

Remember that all feedback, even negative, builds authenticity. How you react to negative reviews may determine if a customer continues to do business with you, and how other Kijenga members perceive your company.

Interact with your customers’ reviews to show you care about what they think. You have the option to respond to each review, so do. The more interactive you are, the better educated other members will be when selecting a service provider.

The best defense is a good offense. Use the customer’s criticism as a chance to show your company’s commitment to customer satisfaction. Thank the member for letting you know there was a problem. Also, offer further assistance to correct mistakes or take the opportunity to provide your side of the story.

Attack the issue, not the member. A quick response is usually a good idea but sending a response in the heat of the moment is always a bad idea. Take a moment to understand your customer’s point of view.

Failing to respond to negative feedback can drive potential customers away. Members rely on positive and negative reviews when searching for service providers. Instead of turning away from the situation, look at the negative review as a chance to demonstrate your professionalism to other members.

Don’t attack the messenger. Our goal is to provide a forum for consumers to discuss their service experiences and to allow service providers to respond. Our members trust Kijenga because they know of our certification policies. Kijenga stays neutral: we do not make judgments, determine whether a review is true or false, or take sides.

How do I change my account password?

To change your password, go to the My Account menu from your dashboard once logged in and select Change Password.

If you have not logged in yet and are having trouble remembering your password, you can recover it from the login screen.

How do I view my sales?

Login with your username and password. Once logged in, go to your Dashboard and you will be able to view a graph on your sales among other key features.

If you go to “ORDERS” on the left sidebar on your Dashboard, you will be able to view all your orders made on Kijenga. If this is blank, you don’t have any orders.

You can view the sale, change the status, filter the list, export the list and so much more. You are able to make notes, view customers contact information and offer refunds.

Can I create my own coupons for my clients?

Yes you can. Pretty cool eh!

If you’re wanting to offer your clients a coupon outside of the discounted offer, you can crete your own coupon codes and use them in your marketing and advertising. If they insert the coupon code prior to the transaction process in the shopping cart, the will receive the offer you are providing.

If you need help setting up your first coupon, give us a call at 1-844-KIJENGA and we will show you how it’s done.

Am I able to review reports from my Kijenga dashboard?

Yes. We give you the opportunity to view a number of different reports to help you manage your business through Kijenga.

Go to REPORTS from your Dashboard and you will be able to see a few different reports.

  • Overview
  • Sales by day
  • Top selling
  • Top earning

How do I get paid?

Log into your account and from your Dashboard, go to Settings on the bottom of your left sidebar. Click on the link.

Once in your Settings, click on Payment.

Click on the blue Connect with Stripe button and follow the steps. You will be required to put in personal information along with your company details and bank account information.

Once completed, you will be setup and ready to receive payments. If you have any questions as you navigate through this process, please contact us at 1-844-KIJENGA.

What are my options to receive payments from Kijenga?

We use Stripe.

Stripe is the easiest way to accept credit and debit card payments online.

Stripe handles everything from security to transfers to your bank account.

Thousands of businesses and organizations are using Stripe today: Fortune 500 companies, rapidly-growing startups, side projects, nonprofits, and everything in between.

What is Stripe payment processing?

Log into your account and from your Dashboard, go to Settings on the bottom of your left sidebar. Click on the link.

Once in your Settings, click on Payment.

Click on the blue Connect with Stripe button and follow the steps. You will be required to put in personal information along with your company details and bank account information.

Once completed, you will be setup and ready to receive payments. If you have any questions as you navigate through this process, please contact us at 1-844-KIJENGA.

Is Stripe a secure and safe payment processing platform?

Security is one of the biggest considerations in everything Stripe does.

Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

Stripe forces HTTPS for all services, including their public website. They regularly audit the details of our implementation: the certificates they serve, the certificate authorities they use, and the ciphers they support. They use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Chrome and Firefox.

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

None of your payment information or processing occurs on Kijenga. All transactions are processed securely through Stripe.

When are funds deposited into my bank account?

Funds are deposited into your account every 7 days. You will receive a notification email when funds are deposited into your account from Stripe.

If you have any questions, feel free to contact us at 1-844-KIJENGA or email us at admin@kijenga.com